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Kendra Houseman

Director, Out of the Shadows



If you are worried about a child, or the behaviour of an adult towards a child, please remember your local children's Social Care Services are always available to help. You can find their contact number on your local Safeguarding Children Partnership Website.  
Click here for Kent
Click here for a list of other areas

Help and Support

Advice and general information 

Child Line

Helpline: 0800 1111

Free confidential service to help young people under 19 with any issue they are going through.

The Mix

Helpline: 0800 808 4994

text THEMIX to 85258.

The Mix’s Crisis Messenger text service is available 24/7 and open to anyone aged 25 or under living in the UK.

Webchat and Helpline service for free and confidential information and help on a wide range of issues for 13 to 25-year-olds including, sex and relationships, your body, mental health, drink and drugs, housing, money, work and study and crime and safety.


Runaway Helpline

Helpline: 116 000

Text Service: 116 000

Provides information, help, and support and options for young people thinking of running away or already away.

Family Lives

Helpline: 0808 800 2222

Offers information, advice, guidance and support on any aspect of parenting and family life, including bullying.

Domestic Abuse & Violence

The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. 

Sexual Health

Information, support and signposting service for young people under 25 on sexual health.

Also, run a confidential enquiry service via the Brook website.

Details of local services available via text message (see website for details). Centres throughout the UK offering free contraception, pregnancy testing and counselling.

Care Leavers

The Care Leavers Association is a national user led charity aimed at improving the lives of care leavers of all ages.


They bring together the voices and experiences of care leavers to support care leavers of all ages, improve the current care system and change for the better society's perception of people in care. 

Mental Health


Call  08457 90 90 90 (UK)

Email Samaritans 

Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year


0800 068 4141

Text 07786 209697

Advisors trained to help you focus on staying safe from suicide. They can provide advice and support that may help you to stay safe. 


InfoLine: 0300 123 3393 Text 86463



National Advice Service: 0300 5000 927



Rethink Mental Illness works to help everyone affected by severe mental illness, such as schizophrenia and bipolar disorder, recover a better quality of life.


It provides effective services and support and campaigns for change through greater awareness and understanding


Saneline: 0300 304 7000 Open 4:30-10:30pm daily

SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.

Find information, advice and local services on the NHS website. You can also get advice from the NHS 111 phone service.

Parents Helpline

Young Minds

0808 802 5544

Helpline for Men


Helpline: 0800 58 58 58

Webchat :

A helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Gangs & Exploitation

If you're worried about gangs, it can be difficult to know what to do to help protect young people.


Whether they're thinking about joining a gang, are already involved or want to leave, they need help and support.

If you think it is an emergency dial 999 immediately

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